About Zenith Glow
At Zenith Glow, we specialize in in-person customer service, retail sales support, customer engagement, and brand representation for nationally recognized client campaigns.
Our employees work directly with customers inside designated retail locations throughout the Ann Arbor area. Responsibilities include educating customers on available products and services, answering questions, assisting with enrollments, maintaining accurate records, and delivering exceptional customer experiences.
Zenith Glow is responsible for recruiting, hiring, training, coaching, and supporting every member of our team. We are committed to maintaining a workplace built on professionalism, accountability, respect, continuous learning, and career development.
Current Opportunities
Every position below is W-2 employment with Zenith Glow, performed in person in the Ann Arbor area, and includes paid training.
Retail Customer Service Associate
Zenith Glow · 2723 S State St, Suite 300, Ann Arbor, MI 48104
Position Overview
Zenith Glow is seeking a full-time Retail Customer Service Associate to join our growing team.
This is an in-person customer-facing position where employees represent authorized client campaigns inside designated retail locations. Team members greet customers, identify customer needs, explain available products and services, answer questions, assist with customer enrollments, and provide exceptional customer service throughout every interaction.
This position combines customer service and sales responsibilities while providing comprehensive paid training and ongoing coaching.
Responsibilities
- Welcome and assist customers in a professional manner
- Build positive relationships through excellent customer service
- Learn and present client products and services accurately
- Answer customer questions and provide product recommendations
- Assist eligible customers with service enrollments and account setup
- Maintain accurate customer records and documentation
- Follow all client standards and retail partner procedures
- Participate in paid onboarding, product education, and ongoing training
- Work collaboratively with management and fellow team members
- Maintain professionalism, attendance, and performance expectations
Qualifications
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn
- Customer service, retail, hospitality, sales, or other customer-facing experience is helpful but not required
- Ability to work in a fast-paced team environment
- Reliable transportation with the ability to report consistently to assigned Ann Arbor-area work locations
- Must be legally authorized to work in the United States
Compensation & Benefits
- Full-time W-2 employment
- Hourly base wage of $16.00–$20.00 per hour, based on relevant experience, qualifications, and position responsibilities
- Certain positions may also be eligible for additional performance-based compensation; however, additional earnings are not guaranteed
- Paid onboarding and role-specific training
- Ongoing coaching and professional development
- Opportunities for advancement based on performance, business needs, and available positions
Work Location
This is an in-person position.
Interviews, onboarding, meetings, and training may take place at our corporate office:
Zenith Glow
2723 S State Street, Suite 300
Ann Arbor, MI 48104
Regular job responsibilities are performed inside designated retail partner locations throughout the Ann Arbor area. Assigned work locations and scheduling expectations are discussed during the interview process and confirmed before employment begins.
Schedule
This is a full-time position.
Work schedules are determined by business needs and the operating hours of assigned retail partner locations. Candidates receive detailed scheduling expectations during the interview process before accepting employment.
Compensation transparency. This is a W-2 hourly position with paid training. Compensation ranges from $16.00–$20.00 per hour based on relevant experience, qualifications, and position responsibilities. Additional performance-based earnings may be available but are not guaranteed.
Equal Opportunity Employer. Zenith Glow is proud to be an Equal Opportunity Employer.
Questions about this role? Call (313) 738-7044 or email hr@zenithglowinc.com.
Simple, transparent, and respectful of your time.
Application Review
Our recruiting team carefully reviews every application based on qualifications, experience, availability, and current hiring needs.
Initial Interview
Selected applicants are invited to participate in a phone or virtual interview to discuss their background, availability, and interest in the position.
Detailed Interview
Qualified candidates continue through an additional interview where responsibilities, compensation, work locations, training, scheduling expectations, and career growth opportunities are discussed in greater detail.
Employment Decision
Candidates selected for employment receive an official employment offer outlining their position, hourly compensation, work location, employment classification, and onboarding information.
Paid Onboarding
New team members complete paid onboarding and role-specific training before beginning their regular responsibilities.
Please note that submitting an application or participating in an interview does not guarantee employment.
How we communicate with applicants.
Zenith Glow is the direct employer for all positions listed on this website.
- Applicants will never be asked to pay application fees, purchase equipment, send money, or provide banking information as a condition of applying or interviewing.
- Official communication will only come from an authorized Zenith Glow representative using our official business contact information.
If you ever have questions regarding an interview invitation or recruiting communication, please contact us directly.
Phone: (313) 738-7044
Email: hr@zenithglowinc.com
Equal Opportunity Employer
Zenith Glow is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee is treated with respect and provided equal opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
We'd like to hear from you.
We welcome applicants from a variety of professional backgrounds, including customer service, retail, hospitality, wireless, sales, and recent graduates beginning their careers.
Submit your application to be considered for current and future opportunities with Zenith Glow. Our recruiting team reviews every application carefully and contacts candidates whose qualifications best match our current hiring needs.
We appreciate your interest in joining Zenith Glow and look forward to learning more about you.
Zenith Glow · 2723 S State St, Suite 300, Ann Arbor, MI 48104
(313) 738-7044 · hr@zenithglowinc.com
Apply now
A short application to get started — no street address required. We'll follow up for anything else we need.
Frequently asked questions.
Straight answers about classification, location, pay and training.
Still have a question? Call (313) 738-7044 or email hr@zenithglowinc.com.